What to do when you’re involved in a collision
The Toronto Police Service would like to remind the public of how, where, and when a collision must be reported in the City of Toronto.
A Collision Reporting Centre (CRC) is a facility which was created to help motorists, cyclists, and pedestrians report motor vehicle collisions which they have been involved in.
The Ministry of Transportation defines a collision as contact resulting from the motion of a motor vehicle or street car or its load that produces property damage, injury, or death.
Collisions which police will attend:
- The collision involves a fatality,
- A personal injury collision where a person is transported to hospital directly from the scene of the collision in an ambulance,
- Any criminal activity involved in a collision (e.g., impaired driving, stolen vehicle, assault),
- Collisions involving a person who is uninsured or is a suspended driver (simply not having an insurance card does not necessarily mean the vehicle is not insured, these collisions can be referred to the CRC),
- Any collision involving a pedestrian, cyclist or person on a wheeled device which is reported immediately and at the scene of the collision,
- Any collision involving damage to highway or public property,
- Service vehicle involved collisions,
- Collisions that are reported and/or have occurred between 7 p.m. and 11 a.m., where any vehicle is not drivable,
- Collisions involving transportation of hazardous goods where the hazardous goods have been compromised.
If the collision you are involved in does not meet the above criteria, but does meet the minimum requirements set out by the Ontario Highway Traffic Act to report the collision to police, you must report your collision at a CRC.
Ontario law requires that drivers who are involved in a collision must surrender their drivers licence, insurance, and vehicle information to the other involved drivers.
- If anyone has suffered an injury resulting in the person being transported to a hospital or there is any evidence of criminality CALL 911 right away.
- If it is safe to do so and the vehicles can be moved, move all involved vehicles to an area of safety.
- If the involved vehicles have over $2,000 combined damage you must report the collision to police forthwith.
- Record where the collision occurred, the licence plate number, as well as the year, make, model and colour of the other involved vehicle(s).
- Exchange driver licence and insurance policy and company information, ask for and record the drivers licence information to confirm the drivers full name and address and also obtain a phone number from the other involved individual(s).
- If there are any witnesses ask for their information as well.
- Please visit www.accsupport.com, or one of the two locations below for more information.
North Collision Reporting Centre (map) 113 Toryork Drive, Toronto, ON M9L 1X9 Tel: 416-808-3960 Monday to Friday: open from 9 a.m. - 9 p.m. Saturday/Sunday: open from 11 a.m. - 7 p.m. East Collision Reporting Centre (map) 39 Howden Road, Scarborough, ON M1R 3C7 Tel: 416-808-4960 Monday to Friday: open from 9 a.m. - 9 p.m. Saturday/Sunday: open from 11 a.m. - 7 p.m.
Cyclist & Pedestrian Only Collision Reporting
A pedestrian or cyclist can attend any of the two above Collision Reporting Centres. This centre is to report a collision with injuries that do not require immediate medical attention. If you are seriously hurt, call 9-1-1.
Cyclists/Pedestrians can also report at a new reporting centre at the Traffic Services unit station at 9 Hanna Avenue in Liberty Village. It is also operated by Accident Support Services International and available from 11 a.m. to 7 p.m. Monday to Friday (excluding holidays).
Cyclists/Pedestrians will be able to begin reports online at pedcyclist.accsupport.com/home.
All reports started online must be finalized at any of the Collision Reporting Centres during hours of operation. The report is not considered complete until the reportee has attended with valid ID to the customer service representative.
The 2021 standard fee for any vehicle, with a GVWR of 3775kg or less, towed from a collision scene is $279.68 (plus applicable taxes). This rate is established by Toronto Municipal Code Chapter 545 and applies for towing directly to the Collision Reporting Center or the first destination specified by the hirer. This does not cover any subsequent tow that is needed. If the vehicle is towed directly to a Collision Reporting Centre, this fee is paid directly by the Collision Reporting Centre and there is no need to pay the tow truck driver.