In response to the recent rise in Covid-19 cases, the Ontario Government declared a second provincial emergency under the Emergency Management and Civil Protection Act (EMCPA) on January 12, 2021. This includes a Stay-At-Home order requiring everyone to remain at home, with exceptions under certain categories including for groceries, medical, pharmacy, exercise, or for work that cannot be done remotely.
The Toronto Police Service will enforce this new order under the Emergency Management and Civil Protection Act (EMCPA), in addition to continued enforcement of the Reopening Ontario Act (ROA) in partnership with the City of Toronto, to ensure we do our part to protect the health and safety of our community members.
We continue to make decisions that balance our need to provide community safety, while maintaining the health and safety of our members. Our members continue to respond to calls for service and investigate crimes.
If you are in immediate danger, please call 9-1-1. Non-emergencies can be reported by calling 416-808-2222. Please do not call 9-1-1 for COVID-19 non-compliance or related issues.
Please check this page regularly for updates as the COVID-19 situation evolves.
Frequently Asked Questions⭭
Updated as of February 8, 2021, 1030 hrs
Officers will focus enforcement efforts on restaurants and businesses not in compliance with closure orders and/or customer limits; responding to complaint calls for gatherings; and officers will disperse and ticket gatherings of more than five people.
Officers can exercise discretion in every situation, but where there is evidence of non-compliance, officers will be ticketing and issuing summonses for individuals and businesses.
When an officer has reasonable and probable grounds to suspect someone has violated one of the orders under these two acts, they may ask the person to identify themselves in order to issue a ticket or summons. If the person refuses to identify themselves for this purpose, they can be arrested and charged with obstructing a police officer.
There are several exceptions to the Stay-at-Home order - you can find them at O. Reg. 11/21: STAY-AT-HOME ORDER.
Individuals are not compelled to explain why they are out of their residence, nor is being outside necessarily evidence of a failure to comply with the Stay-At-Home order.
However, if there are reasonable and probable grounds to believe there is non-compliance with the orders, such as a group of more than five people gathered in a public space, officers will have the authority to make inquiries pursuant to the orders.
People have the right to lawful protest. However, one right is not more important than others and, in the middle of a public health crisis, the right to protest puts other people at risk. Freedoms of speech and expression have limits and when there is a wanton disregard for the safety of others, police have a responsibility to make enforcement decisions that are in the best interest of everyone and actively work to limit the spread of Covid-19.
Regarding protests or large gatherings with more than five people, police will disperse the crowd and attendees/organizers may be subject to enforcement at the discretion of the police officers. Just because someone is not served a summons at the time, this does not mean they cannot be served a later date.
Officers will not be stopping individuals who may be on their way to work. Employees are not required to have proof from their employer that they are traveling to or from their workplace. Exemptions under the Stay-At-Home order include accommodations for those who assist others. Find the list of exemptions at O. Reg. 11/21: STAY-AT-HOME ORDER.
Yes, you are able to bring your children to another residence for the purpose of obtaining childcare. Travelling between the homes of parents, guardians or caregivers is permitted if the individual is under their care.
You are permitted to stay at the residence for less than 24 hours as long as you are staying in regard to one of the purposes set out in the order; or if you intend to reside at the residence for at least 14 days. Please find a full list of exemptions at O. Reg. 11/21: STAY-AT-HOME ORDER.
Police officers will not be conducting vehicle stops for the singular purpose of checking compliance with the Stay-At-Home order. Police will continue to conduct traffic enforcement under the Highway Traffic Act to ensure our roads are safe for drivers, cyclists and pedestrians.
Police officers will not be conducting random stops of people. Individuals are not compelled to explain why they are out of their residence, nor is being outside prima facie evidence of a failure to comply with the stay at home order. However, if there are reasonable and probable grounds to believe there is non-compliance with the orders, such as a group of more than five people gathered in a public space, officers will have the authority to make inquiries pursuant to the orders.
Officers will not enter dwellings unless they have reasonable and probable grounds to believe there is non-compliance with the Reopening Ontario Act, such as when investigating a complaint of a loud party. Officers may order a premise be temporarily closed if there are grounds to believe an organized public event or other gathering is occurring and order individuals to cease attending and/or disperse.
Toronto Police will not be deploying additional officers as a result of the Stay-At-Home order. We will continue to address incidents on a case-by-case basis while on regular patrol and issue tickets or lay charges as required.
Please do not call 9-1-1 to report incidents of non-compliance in the community. Please call 3-1-1 or our non-emergency line (416-808-2222) to report non-compliance with the emergency orders.
The Stay-At-Home order does not apply to those who are homeless in the community.
For more information on housing and shelter, supports visit COVID-19: Changes to City Services.
There has been no impact to frontline policing services. The Toronto Police Service is still responding to calls for service, investigating crimes, and doing its part to keep our communities safe. If you or someone you know is in need of assistance, please contact one of the following community partners:
These crimes are historically unreported and we encourage anyone who has experienced this type of violence to contact police. You can also connect with any of the agencies listed below for community resources in your neighbourhood.
Hate-related occurrences often go unreported to police and statistics do not accurately reflect the possible lived experiences for other members of the community. If you have experienced this type of crime, please report to police by calling 416-808-2222, or 911 if you are in immediate danger.
The TPS continues to collaborate with all of our partner agencies at Boost Child & Youth Advocacy Centre in order to best provide care and support to children in need. Some families may have trouble coping with what’s happening around the world and in our city. Parents may also be trying to cope with lost wages, feelings of isolation, and other factors, that often result in stressful situations for the whole family. We encourage parents and families to reach out to the agencies below if they need support.
Kids Help Phone – 1-800-668-6868
Children’s Aid Society of Toronto – 416-924-4646
Catholic Children's Aid Society of Toronto – 416-395-1500
Jewish Family & Child Service of Greater Toronto – 416-638-7800
Native Child & Family Services of Toronto – 416-969-8510
Elder abuse may happen to any older person regardless of gender, culture, race, financial status, mental or physical condition. This occurs more frequently when an older person is socially isolated, as is the case for many seniors during the pandemic.
Elder abuse takes many forms, not all of which are visible including emotional abuse, neglect, theft or financial coercion. If you or someone you know needs support, please contact one of the following community organizations:
Toronto Seniors Helpline – 416-217-2077 – https://torontoseniorshelpline.ca/
Seniors Safety Line – 1-866-299-1011 – http://www.eapon.ca/what-is-elder-abuse/help-for-seniors/
Advocacy Centre for the Elderly – 1-855-598-2656 or 416-598-2656 – http://www.advocacycentreelderly.org/
In support of the provincial COVID-19 regulatory lockdown, the Parking Enforcement Unit commenced an enforcement approach to on-street parking where a high level of discretion is applied. Enforcement focuses on offences that create safety concerns, disrupt snow removal processes or cause significant disruptions in the flow of traffic on city streets. We ask for the public’s cooperation in parking legally to ensure that the efficient flow of traffic in the City of Toronto is maintained and to avoid the issuance of Parking Violation Notices. These measures will remain in effect until further notice.
Toronto Police Service members are following the same direction as the public when it comes to travel, self-isolation, and self-monitoring. It is not in the interest of community safety for us to disclose our exact deployment numbers but at this time, we have not had to make any changes to our frontline policing services.
Prior to COVID-19, the Toronto Police Service had plans in place to address staffing needs during a public crisis or emergency. These plans include repurposing of resources, modifying members’ shifts (including Work From Home accommodations), and adjusting our service delivery model. All of these steps allow us to maintain public safety, respond to emergency calls for service and continue our delivery of critical services.
We have encouraged our members to practice social distancing as much as operationally possible. This means staggering their lunch times, finding new ways to gather for meetings and briefings, and limiting the number of times they cross paths in a police facility.
When it comes to engaging with the public, like all emergency service providers, we do our best to keep our distance but sometimes that is not possible in order to affect our duties appropriately. Like all members of the public, TPS members have been directed to wear a face mask or facial covering when they enter an indoor public space, and other personal protective equipment when required.
If you have an emergency – an immediate threat to life or property – please call 911. Non-emergencies can be reported by calling 416-808-2222.
Many incidents can be reported using our Online Reporting System, such as Damage to Vehicle or Property under $5,000, Driving or Parking Complaints, Traffic Issues or Concerns, Graffiti, or Theft or Fraud Under $5,000.
Not at this time. All Toronto Police Service facilities, including Headquarters, remain closed to the public.
Until further notice, all Criminal Record Checks and Criminal Record and Judicial Matters Checks must be submitted online. Requests will not be available for pick up until Police Headquarters re-opens to the public.
Exceptions will be made for those requiring a Vulnerable Sector Screening under emergency circumstances. Please find information online on our Vulnerable Sector Screening Process page, by calling 416-808-8244, or by email at email@example.com.
The Access and Privacy Section (APS) is processing all mail-in applications submitted under the Municipal Freedom of Information and Protection of Privacy Act. However, the unit is operating on an alternative work schedule and our response may be delayed. Questions regarding your request or our process during the pandemic can be forwarded to Access Privacy Section.
The Property and Video Evidence Management Unit located at 330 Progress Avenue is open to the public by appointment only.
Property authorized to be returned may be claimed in two ways. Please call 416-808-3750 to make arrangements:
- Schedule a pick up BY APPOINTMENT ONLY at the Property and Video Evidence Management Unit, 330 Progress Avenue. Bring the letter of authorization and legal photo identification with you. Be advised that attendance in person requires the mandatory wearing of a mask/facial covering, observing physical distancing, and observing all other Public Health COVID-19 related precautions. Please complete the areas on the reverse of the letter prior to arrival.
- Get details on how to have your items shipped by a courier service to your location at your expense.
If you do not wish to claim your property, please notify us by phone or e-mail at firstname.lastname@example.org. All unclaimed items will be deemed abandoned and disposed of in accordance with the Police Services Act after 90 days. Please note, it is an offence to claim property where you are not rightfully entitled to ownership, or where an insurance settlement has been made.
If you are unwell or have any of the COVID-19 symptoms, please call Property to book another appointment.
Yes, however, all Collision Reporting Centres have amended hours of operation to 11 a.m. to 7 p.m. Screening methods are in place by Accident Support Services International to ensure the health and safety of the public and their employees. These may include the use of a point-and-click temperature reader, limiting the number of occupants into the collision reporting centre, putting restrictions on who can attend, increased sanitization, not handling customer documents, and encouraging social distancing. For more information, please visit their website at www.accsupport.com.
The Toronto Police Service has noted an increase in several online scams associated to COVID-19. These include:
- Text messages requesting banking information for:
- Processing government payments for Emergency Benefits or Canada Revenue Agency
- Fines for leaving the house too many times in a day,
- Immediate payment with threats of cancelled services (like streaming sites)
- Emails with fraudulent/corrupt links on topics such as:
- “delivery details” for those most likely to be using delivery services
- “special offers” for COVID-19-related products/services/vaccines
- Websites claiming:
- Sales of COVID-19-related products and services, such as testing kits, cleaning products or remedies, and vaccines
- Information from “health officials”, requesting information and/or links to other sites
Investigators have also learned of various telephone or door-to-door scams including offers to shop for, and deliver, groceries – these often include a request for credit card information as well as sales of COVID-19-related products and services. With more residents spending time at home, online, investigators are reminding the public to take the following steps to protect themselves:
- Do not click on random links
- Do not provide your personal information – including banking information
- Do not install unknown applications, even if you’re asked to via email/text/etc.
- Use two-factor authentication for online payments
- Do not use links sent via email/text to access online accounts
- Set up strong passwords for new or existing online accounts
- Back up your work regularly and work offline, when possible
- Use software to protect yourself from malware/viruses
To learn more, please watch the video below:
Since Covid-19 restrictions were put into place, the Toronto Police Service continues to monitor online activity for various child exploitation offences. The Unit tasked with such work has noticed an increase in “self exploitation” incidents. “Self exploitation” is when a child voluntarily posts photos or videos of themselves, which could be used by an adult for a sexual or exploitative purpose. In these cases, investigators identify and locate the child and provide awareness and education to the parent or caregiver.
Any family looking for advice and support for online safety is encouraged to visit the Canadian Centre for Child Protection website for comprehensive resources, as well as information about Cybertip.ca, an online reporting tool for incidents of online child exploitation.
As was the case before the pandemic, investigative resources continue to virtually patrol the online environment for the distribution of child sexual abuse material. While more people working from home and following self-isolation measures means more online activity, the public can be reassured there has been no change to the Service’s ability and commitment to identify, locate, and rescue victims of online child sexual abuse.
The Toronto Police Service has noted an increase in occurrences involving the hijacking of virtual meeting spaces. These reports include meetings being interrupted by uninvited guests who share hate-related content or child sexual abuse material. Those organizing virtual meetings are strongly encouraged to keep the meeting details (such as any meeting ID or access number) private, and not share them publicly if at all possible. If shared publicly, organizers need to be aware meetings may be interrupted by the streaming of traumatic and/or illegal content.
Anyone who has been the victim of such an attack is encouraged to contact police at 416-808-2222, Crime Stoppers anonymously at 1-800-222-tips, or make a report through Cybertip.ca.
To learn more, please watch the video below: