Communications Services

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Communications Services

Training & Recruiting

Communications Operator Selection Process

Just 7 simple steps...

  1. Apply to the Toronto Police Service.  Applications are completed on-line at

    A Toronto Police Service Civilian Application form MUST be submitted on line and it is recommended that a detailed resume be uploaded with the application.  Resumes should include pertinent information relating to education and work experience.  Special attention should be made to customer service, second languages, and computer and communicator courses.

  2. Selected applicants must successfully complete a multi-level testing process.
  3. Successful applicants must complete a job interview.
  4. Successful applicants must pass hearing and vision requirements.
  5. Successful applicant files will be subject to an in-depth background check.
  6. Offer of employment is given after a successful medical evaluation.
  7. Successful completion of the training program.

Testing Process

Applicants will be contacted and booked for PHASE ONE TESTING:


  • Applicants should attend the testing site at least 15 minutes prior to the test time assigned.  This will allow time for registration etc.
  • All applicants are required to produce valid government issued Photo Identification (Driver’s licence, passport, etc.).
  • Applicants WILL NOT be admitted without valid Photo Identification.
  • Applicants WILL NOT be admitted for testing if arriving late.

Phase One Tests

  • Phase One is conducted in small group sessions at individual computer workstations.
  • These tests will be conducted at Toronto Police Headquarters, 40 College Street, Toronto, 2nd floor, Employment Office.  Parking is NOT available at Police Headquarters.
  • Candidates will be tested on short term memory, typing, spelling, sentence clarity and reading comprehension.
  • Typing Test – applicants must successfully type 40 w.p.m. on a computer keyboard.

NOTE: Phase one and Phase two testing are administered on the same day.
Only candidates who are successful in Phase one will proceed to the second phase of testing.

Phase Two Tests - CritiCall

  • Evaluates call taking skills, such as computer-related multi-tasking abilities, keyboarding/data entry skills, memory retention, prioritization, map reading, call summarization and performance under stress.
  • Interview details will be provided after the successful completion of CritiCall testing at a later date.

Hearing and Vision:

Applicants must meet the specified hearing and vision requirements. You will be contacted to complete vision and hearing tests at some point throughout the process.

  • Vision Test- 20/40 vision (uncorrected) or 20/30 vision (corrected) with normal close vision, colour vision, distance vision, peripheral vision, depth perception and the ability to adjust focus is essential.
  • Hearing Test - The ability to hear and readily relay information accurately, while operating various methods of communication equipment (Radio system and telephones)

The Interview

The interview will consist of a series of situational, job knowledge, and behavioural style questions. The duration of the interview will be approximately 2 hours.

Introducing TPS Organizational Competency Framework

The Toronto Police Service Organizational Competency Framework is focused on translating the vision and the modernization journey into specific behavioural expectations – what will be expected of all members moving forward. The behavioural expectations will serve as a foundation for hiring new members, for clarifying what is and is not acceptable as we transform, for developing and growing our people, and for being transparent about what is required to be promoted. It is a critical support for our people to deliver excellent, modern policing services.

You will be asked three (3) behavioural style questions from the eight (8) TPS competencies.

The following are the definitions of each competency:


  • We are adaptable, innovative and forward-thinking

We are open to and positive about change. We anticipate the changing needs of the communities we serve. We are outward-looking and forward-thinking, and approach situations with a sense of curiosity. We seek to continuously improve the way we work to achieve better outcomes.

  • We are solution-focused

We critically analyze situations (including evidence, goals, constraints and risks) to identify solutions and make sound decisions. We gather information as needed, to develop and weigh alternatives, and choose the best course of action.


  • We are service and community-focused

We understand the people we serve – communities and members – and show an active commitment to improving their well-being over the long term.

  • We work collaboratively

We collaborate with others to create safe communities and an efficient and effective Toronto Police Service. We build and maintain collaborative internal and external relationships and partnerships by being open to others’ ideas, goals and perspectives, and appropriately sharing information. We ensure alignment within and across groups


  • We develop ourselves and others

We take ownership for pursuing our own learning and development, and actively encourage and support the development of others.

  • We lead and inspire

We engage, inspire and motivate our people by creating a positive work environment, helping others understand how they contribute to the success of the service, and modeling the service’s core values.


  • We are emotionally intelligent
    We strive to understand ourselves and others. We actively listen to the needs, perspectives and concerns of others, and use this understanding to respond in an emotionally intelligent manner. We recognize and value differences in background, thinking, and approaches to work. We care about the mental well-being of others.
  • We are accountable and deliver results
    We set high standards for ourselves and others. We behave with integrity, and take ownership and responsibility for our own actions and those of others to achieve the best outcomes for the Service and the communities we serve.

What is a Behavioural Interview?

The premise behind a behavioural interview is that ‘an individual’s past behaviour is the best indicator of their future behaviour’ in similar circumstances.  Applicants will be required to respond to questions based on past experiences.

Three (3) competencies have been identified for the position of Communications Operator.  Each applicant will be asked to describe a specific past experience that they were involved in that will demonstrate the particular competency.  The experience described by the applicant should be employment, school or volunteer related and have occurred within the last 5 years. Do not use examples that relate to private or family life.