Central Paid Duty Office
Frequently Asked Questions
Q: This is my first time requesting a paid duty. What do I do?
A: New customers require an account in order to hire an officer. You are required to fill out the new customer account form. Once that has been submitted and you receive your account number, you can fill out the Paid Duty Request form and fax it to the Central Paid Duty Office (CPDO) at 416-808-5042.
Q: What are the rates and fees associated with requesting a paid duty officer?
A: Please see the Terms of Agreement. Items number 3, 5, 6 and 7 outline all rates and fees associated with requesting a paid duty officer.
Q: How do I know if my request was received?
A: Your fax should give you a confirmation stating that your request was successfully submitted. You can also call the Central Paid Duty Office at 416-808-7880 to check on the status of your request. Due to the volume of requests received, CPDO will only contact you if there is an issue with your request or the request can not be filled.
Q: Is my paid duty request guaranteed to be filled?
A: No, paid duties are performed by off duty officers and are subject to their availability. The Service makes best efforts to fill all paid duty requests, but there are no guarantees. Generally, the earlier the request is received, the greater the chance of it getting filled.
Q: How will I be notified if my request is filled or unfilled?
A: Divisions continue attempting to fill paid duties right up to one hour before they are scheduled to start. However, CPDO will contact customers at least one hour before our office closes for duties scheduled for the next morning that are still not filled. Customers with evening and afternoon duty requests will receive a "possible unfilled" phone call on the morning of the scheduled duty.
Q: How do I revise or cancel a request?
A: Written requests to cancel or revise a paid duty must be received by CPDO twelve (12) hours prior to the scheduled start time to allow divisions time to contact officers. Cancellations and revisions are to be clearly marked on the original request and should be received by CPDO during business hours. Cancellations faxed after business hours will be processed the following morning. If a cancellation is not received twelve (12) hours prior to the scheduled start time, a minimum payment of three (3) hours per officer will be charged, along with the associated fees and taxes. Fees for the use of police equipment will not be charged.
Item 12 of the Terms of Agreement outlines the above information.
Q: How do I pay the officers and administrative fees?
A: Officers are to be paid at the completion of the paid duty by cash or company cheque. If that is not possible, you may obtain a CHIT sheet from each officer and make a cheque payable to each officer and forward it to their division.
When officers are paid directly, a separate invoice for all administrative and equipment rental fees will be submitted to your organization about a week after the date of the paid duty.
Under certain circumstances, Toronto Police reserves the right to have customers pre pay via credit card or register with The Police Credit Union which will be arranged with the Financial Management office. Clients will receive an invoice for the full officer payment and all administrative and equipment rental fees. An additional Credit Union fee applies. Arrangements can be made at the time a new customer account is established, by contacting Financial Management at 416-808-7225.
Q: Who do I pay the administrative and vehicle/equipment rentals fees to?
A: About one week after a paid duty event has been completed, an invoice for the above arrives from the Financial Management department of the Toronto Police Service. Invoices are due in 30 days. Customers will receive monthly statements if amounts remain outstanding longer than 30 days. Uncollected accounts are submitted to our external collection agency after 10 days of a final notice letter.
Payment can be made via cheque or money order, payable to the TORONTO POLICE SERVICE. For your convenience, VISA and Mastercard are also accepted by calling 416-808-7923.
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