Central Paid Duty Office

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Central Paid Duty Office

Frequently Asked Questions

Q: This is my first time requesting a paid duty. What do I do?

A: In order to hire an officer, new customers are required to open an account by completing the New Customer Account form. After you receive your account number, you can fill out the Paid Duty Request form and e-mail it to the Central Paid Duty Office (CPDO) at newrequests@torontopolice.on.ca

Q: What are the rates and fees associated with requesting a paid duty officer?

A: Please see our Rates page and the Terms of Agreement (printable document for your records only).

Q: How do I know if my request was received?

A: Once your request is approved and processed you will get an automatic e-mail notification from the paid duty system. Due to the volume of requests received, CPDO will only contact you if there is an issue with your request.

Q: Is my paid duty request guaranteed to be filled?

A: No, paid duties are performed by off duty officers and are subject to their availability. The Service makes best efforts to fill all paid duty requests, but there are no guarantees. Generally, the earlier the request is received, the greater the chance of it getting filled.

Q: How will I be notified if my request is filled or unfilled?

A: Once your request is filled the paid duty system will send an automatic e-mail. If the paid duty cannot be filled, CPDO will void the paid duty and the system will send out an automatic e-mail notification.

Q: How do I revise or cancel a request?

A: Requests to cancel or revise a paid duty must be received by CPDO in writing twenty-four (24) hours prior to the scheduled start time (during regular business hours as posted on the website), to allow CPDO time to contact officers. Cancellations and revisions are to be e-mailed to changes@torontopolice.on.ca advising of what changes are being made or that the paid duty is cancelled. It is important to indicate the Paid Duty ID number and attach the original request.

Q: I received an email stating my paid duty has been void? What is the difference between cancelled and void?

A: When you send written notice cancelling a Paid Duty with less than 24 hours' notice (during CPDO business hours) prior to the start of the Paid Duty, you will receive an email stating your Paid Duty has been cancelled and you will owe a 3 hour minimum charge for the Officers on the Paid Duty plus applicable fees and taxes as set out in the Terms of Agreement.

If you cancel your paid duty with more than 24 hours' notice (as set out in the Terms of Agreement) or your Paid Duty cannot be filled, CPDO will contact you and then proceed to void the Paid Duty. You will receive an email stating that your Paid Duty has been void with no fees owing.

Q: How do I pay for paid duty service?

A: As of March 15, 2014 all customers must make the full payment at least 10 business days prior to the Paid Duty.

Paid duty officers shall not be paid directly. All paid duty payments shall be made payable to: Toronto Police Service and mailed to: Accounts Receivable, Toronto Police Service, 40 College Street, 10th floor, Toronto, ON M5G 2J3.

We accept the following payment methods:

  • Certified Cheque payable to the Toronto Police Service,

  • Money Order,

  • Visa and MasterCard up to $10,000 per transaction.

For more information, please refer to the Payment section of the Terms of Agreement.

Please direct any inquiries to: paidduties.accounting@torontopolice.on.ca