COVID-19 Updates

The province remains in Step Three of its Roadmap to Reopen with a focus on the resumption of additional indoor services with larger numbers of people and restrictions in place.

As the city emerges from the pandemic, the Toronto Police Service’s re-opening approach is measured and aligns with existing health and safety protocols.

As of Tuesday, September 7, 2021, all Toronto Police Service Divisions and Traffic Services will be open to the public between the hours of 7 a.m. and 11 p.m.

TPS Headquarters, located at 40 College Street, will be open to the public by appointment only, Monday to Friday between 7 a.m. and 5 p.m. Please contact the appropriate unit to book an appointment, contact numbers can be found in our directory.

The Records Release Unit at Headquarters will be providing an in-person service on an appointment only basis. Please note Vulnerable Sector Checks will still have to be mailed in and appointments are not available for this service. To book an appointment please visit COVID-19 screening protocols will be in place at all facilities and attendees will be required to wear a non-cloth level II mask (available at all facilities), complete a screening form and practice physical distancing.

Toronto Police will continue to enforce existing orders under the Emergency Management and Civil Protection Act (EMCPA), in addition to continued enforcement of the Reopening Ontario Act (ROA) in partnership with the City of Toronto and Public Health, to ensure we do our part to protect the health and safety of our community members.

Toronto Police officers will not be conducting random stops of people or cars. Our focus is on engaging and educating the public in a fair and equitable way and enforcing the orders when appropriate. We continue to make decisions that balance our need to provide community safety, while maintaining the health and safety of our members. Our members continue to respond to calls for service and investigate crimes.

If you are in immediate danger, please call 9-1-1. Non-emergencies can be reported by calling ‪416-808-2222. Please do not call 9-1-1 for COVID-19 non-compliance or related issues.

Please check this page regularly for updates as the COVID-19 situation evolves.


Frequently Asked Questions

Updated as of September 3, 2021, 1415 hrs

Q. Can I go to a police facility to make a report?

Yes. Police divisions will be open to the public between the hours of 7 a.m. and 11 p.m.

TPS headquarters will be open from 7 a.m. to 5 p.m., by appointment only. Please contact the appropriate unit to book an appointment, using the contact numbers in our directory.

COVID-19 screening and masking requirements are in place at all facilities.

Q. Can I file a police report online?

If you have an emergency – an immediate threat to life or property – please call 911. Non-emergencies can be reported by calling ‪416-808-2222.

Many incidents can be reported using our Online Reporting System, such as Damage to Vehicle or Property under $5,000, Driving or Parking Complaints, Traffic Issues or Concerns, Graffiti, or Theft or Fraud Under $5,000‬.‬‬‬‬‬‬

Q. How can I get a Criminal Record Check, a Criminal Record and Judicial Matters Check or a Vulnerable Sector Screening?

You can book an in-person appointment for Criminal Record Checks, Criminal Record and Judicial Matters Checks from our website. Completed requests are not available for pick up at this time and will continue to be mailed out.

Please note Vulnerable Sector Checks will still have to be mailed in and appointments are not available for this service.

Exceptions will be made for those requiring a Vulnerable Sector Screening under emergency circumstances. Please find information online on our Vulnerable Sector Screening Process page, by calling 416-808-8244, or by email at

Q. Can I submit a Freedom of Information request?

The Access and Privacy Section (APS) is processing all mail-in applications submitted under the Municipal Freedom of Information and Protection of Privacy Act. However, the unit is operating on an alternative work schedule and our response may be delayed. Questions regarding your request or our process during the pandemic can be forwarded to Access Privacy Section.

Q. Can I pick up my property?

The Property and Video Evidence Management Unit located at 330 Progress Avenue is open to the public by appointment only.

Property authorized to be returned may be claimed in two ways. Please call 416-808-3750 to make arrangements:

  • Schedule a pick up BY APPOINTMENT ONLY at the Property and Video Evidence Management Unit, 330 Progress Avenue. Bring the letter of authorization and legal photo identification with you. Be advised that attendance in person requires the mandatory wearing of a mask/facial covering, observing physical distancing, and observing all other Public Health COVID-19 related precautions. Please complete the areas on the reverse of the letter prior to arrival.
  • Get details on how to have your items shipped by a courier service to your location at your expense.

If you do not wish to claim your property, please notify us by phone or e-mail at All unclaimed items will be deemed abandoned and disposed of in accordance with the Police Services Act after 90 days. Please note, it is an offence to claim property where you are not rightfully entitled to ownership, or where an insurance settlement has been made.

If you are unwell or have any of the COVID-19 symptoms, please call Property to book another appointment.

Q. I need to attend a Collision Reporting Centre, are they open?

 Yes, all Collision Reporting Centres will be open Monday-Friday – 9 a.m. to 9 p.m. and Saturday and Sunday – 11 a.m. to 7 p.m. Screening methods are in place by Accident Support Services International to ensure the health and safety of the public and their employees. These may include the use of a point-and-click temperature reader, limiting the number of occupants into the collision reporting centre, putting restrictions on who can attend, increased sanitization, not handling customer documents, and encouraging social distancing. For more information, please visit their website at

Q. What restrictions are in place during Step Three of the Roadmap to Reopen?

Step Three of the Roadmap to Reopen includes but is not limited to:

  • Outdoor social gatherings and organized public events with up to 100 people with limited exceptions;
  • Indoor social gatherings and organized public events with up to 25 people;
  • Indoor religious services, rites or ceremonies, including wedding services and funeral services permitted with physical distancing;
  • Indoor dining permitted with no limits on the number of patrons per table with physical distancing and other restrictions still in effect;
  • Indoor sports and recreational fitness facilities to open subject to a maximum 50 per cent capacity of the indoor space;
  • Indoor meeting and event spaces permitted to operate with physical distancing and other restrictions still in effect and capacity limited to not exceed 50 per cent capacity or 1,000 people, (whichever is less);
  • Essential and non-essential retail with capacity limited to the number of people that can maintain a physical distance of two metres;
  • Personal care services, including services requiring the removal of a face covering, with capacity limited to the number of people that can maintain a physical distance of two metres;
  • Museums, galleries, historic sites, aquariums, zoos, landmarks, botanical gardens, science centres, casinos/bingo halls, amusement parks, fairs and rural exhibitions, festivals, with capacity limited to not exceed 50 per cent capacity indoors and 75 per cent capacity outdoors;
  • Concert venues, cinemas, and theatres permitted to operate at:
    • up to 50 per cent capacity indoors or a maximum limit of 1,000 people for seated events (whichever is less)
    • up to 75 per cent capacity outdoors or a maximum limit of 5,000 people for unseated events (whichever is less); and up to 75 per cent capacity outdoors or a maximum of 15,000 people for events with fixed seating (whichever is less).
  • Real estate open houses with capacity limited to the number of people that can maintain a physical distance of two metres; and
  • Indoor food or drink establishments where dance facilities are provided, including nightclubs and bars, permitted up to 25 per cent capacity or up to a maximum limit of 250 people (whichever is less).

Officers, where appropriate, will continue to enforce the restrictions in place and respond to large gathering calls. In addition to putting yourself and others at risk, anyone attending an event or meeting in large groups could also face a fine of $750. A full summary of restrictions can be found on the province’s Reopening Ontario webpage.

Q. Where will the Toronto Police Service be focussing its enforcement?

Officers will be responding to large gatherings both indoors and outdoors and enforcing compliance, when appropriate.

Officers can exercise discretion in every situation, but where there is evidence of non-compliance, officers will be ticketing and issuing summonses for individuals and businesses.

Q. Are individuals obligated to provide identification to an officer regarding the enforcement of the orders? What if I refuse to produce identification?

When an officer has reasonable and probable grounds to suspect someone has violated one of the orders under the EMCPA or the ROA, they may ask the person to identify themselves in order to issue a ticket or summons. If the person refuses to identify themselves for this purpose, they can be arrested and charged with obstructing a police officer.

Q. Can an officer enter my residence to check for non-compliance?

Officers will not enter dwellings unless they have reasonable and probable grounds to believe there is non-compliance with the orders such as when investigating a complaint of a large gathering.

Officers may order a premise be temporarily closed if there are grounds to believe an organized public event or other gathering is occurring and individuals may be issued a ticket or summons.

Q. Why aren’t the police ticketing those who gather in large groups at protests?

People have the right to lawful protest. However, one right is not more important than others and, in the middle of a public health crisis, the right to protest puts other people at risk. Police have a responsibility to enforce compliance in the best interest of everyone and actively work to limit the spread of COVID-19. Regarding protests or large gatherings, attendees/organizers may be subject to enforcement. Just because someone is not served a summons at the time, this does not mean they cannot be served a later date.

Q. How can I report an individual or business that is non-compliant?

Please do not call 9-1-1 to report incidents of non-compliance in the community. Please call 3-1-1, or our non-emergency line 416-808-2222, to report non-compliance with the emergency orders.

Q. Will police be ticketing those who are experiencing homelessness in the community?

The current orders do not apply to those who are homeless in the community. For more information on housing and shelter, supports visit COVID-19: Changes to City Services.

Q. Has there been a reduction in crime as a result of the pandemic, or have police officers stopped making arrests?

There has been no impact to frontline policing services. The Toronto Police Service is still responding to calls for service, investigating crimes, and doing its part to keep our communities safe. ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬If you or someone you know is in need of assistance, please contact one of the following community partners:‬‬

Domestic Violence:

These crimes are historically unreported and we encourage anyone who has experienced this type of violence to contact police. You can also connect with any of the agencies listed below for community resources in your neighbourhood.

Victim Services Toronto – 416-808-7066 –
The Assaulted Women Helpline – 416-863-0511 or 1-866-863-0511 –

Hate Crimes:

Hate-related occurrences often go unreported to police and statistics do not accurately reflect the possible lived experiences for other members of the community. If you have experienced this type of crime, please report to police by calling 416-808-2222, or 911 if you are in immediate danger.

Child Abuse:

The TPS continues to collaborate with all of our partner agencies at Boost Child & Youth Advocacy Centre in order to best provide care and support to children in need. Some families may have trouble coping with what’s happening around the world and in our city. Parents may also be trying to cope with lost wages, feelings of isolation, and other factors, that often result in stressful situations for the whole family. We encourage parents and families to reach out to the agencies below if they need support.

Kids Help Phone – 1-800-668-6868
Children’s Aid Society of Toronto – 416-924-4646
Catholic Children's Aid Society of Toronto – 416-395-1500
Jewish Family & Child Service of Greater Toronto – 416-638-7800
Native Child & Family Services of Toronto – 416-969-8510

Elder Abuse:

Elder abuse may happen to any older person regardless of gender, culture, race, financial status, mental or physical condition. This occurs more frequently when an older person is socially isolated, as is the case for many seniors during the pandemic.

Elder abuse takes many forms, not all of which are visible including emotional abuse, neglect, theft or financial coercion. If you or someone you know needs support, please contact one of the following community organizations:

Toronto Seniors Helpline – 416-217-2077 –

Seniors Safety Line – 1-866-299-1011 –

Advocacy Centre for the Elderly – 1-855-598-2656 or 416-598-2656 –

Q. Have there been any changes to parking enforcement?

On Monday, June 14, 2021, at 12:01 a.m., routine enforcement of on-street parking regulations resumed.

Enforcement includes overtime violations such as three-hour by-law and posted time limits, residential change-over parking regulations, and on-street pay and display violations. Routine enforcement of residential on-street permit violations resumed on Monday, June 21, 2021, at 12:01 a.m.

On-street residential and temporary permit purchase information can be found from the city of Toronto website

As businesses and services reopen, the enforcement of these regulations will ensure the safe and orderly flow of traffic, increase parking space availability and provide emergency vehicle access.

We ask for the public’s cooperation in parking legally and safely, so that the efficient flow of traffic in the City of Toronto is maintained.

Q. Are there enough police officers to keep the city safe?

Prior to COVID-19, the Toronto Police Service had plans in place to address staffing needs during a public crisis or emergency. These plans include repurposing of resources, modifying members’ shifts (including work from home accommodations), and adjusting our service delivery model. All of these steps allow us to maintain public safety, respond to emergency calls for service and continue our delivery of critical services.

Toronto Police Service members are following the same direction as the public when it comes to travel, self-isolation, and self-monitoring. It is not in the interest of community safety for us to disclose our exact deployment numbers but at this time, we have not had to make any changes to our frontline policing services.

Prior to COVID-19, the Toronto Police Service had plans in place to address staffing needs during a public crisis or emergency. These plans include repurposing of resources, modifying members’ shifts (including work from home accommodations), and adjusting our service delivery model. All of these steps allow us to maintain public safety, respond to emergency calls for service and continue our delivery of critical services.

Q. I see police officers in groups all the time, why aren’t they practicing social distancing?

We have encouraged our members to practice social distancing as much as operationally possible. This means staggering their lunch times, finding new ways to gather for meetings and briefings, and limiting the number of times they cross paths in a police facility.

When it comes to engaging with the public, like all emergency service providers, we do our best to keep our distance but sometimes that is not possible in order to affect our duties appropriately. Like all members of the public, TPS members have been directed to wear a face mask or facial covering when they enter an indoor public space, and other personal protective equipment when required.

Q. What should I do if someone comes to my house, calls me or sends a text or email asking for donations or selling products and services?

The Toronto Police Service has noted an increase in several online scams associated to COVID-19. These include:

  • Text messages requesting banking information for:
    • Processing government payments for Emergency Benefits or Canada Revenue Agency
    • Fines for leaving the house too many times in a day,
    • Immediate payment with threats of cancelled services (like streaming sites)
  • Emails with fraudulent/corrupt links on topics such as:
    • “delivery details” for those most likely to be using delivery services
    • “special offers” for COVID-19-related products/services/vaccines
  • Websites claiming:
    • Sales of COVID-19-related products and services, such as testing kits, cleaning products or remedies, and vaccines
    • Information from “health officials”, requesting information and/or links to other sites

Investigators have also learned of various telephone or door-to-door scams including offers to shop for, and deliver, groceries – these often include a request for credit card information as well as sales of COVID-19-related products and services. With more residents spending time at home, online, investigators are reminding the public to take the following steps to protect themselves:

  • Do not click on random links
  • Do not provide your personal information – including banking information
  • Do not install unknown applications, even if you’re asked to via email/text/etc.
  • Use two-factor authentication for online payments
  • Do not use links sent via email/text to access online accounts
  • Set up strong passwords for new or existing online accounts
  • Back up your work regularly and work offline, when possible
  • Use software to protect yourself from malware/viruses

To learn more, please watch the video below:

Q. My children are spending more time online, should I be worried?

Since Covid-19 restrictions were put into place, the Toronto Police Service continues to monitor online activity for various child exploitation offences. The Unit tasked with such work has noticed an increase in “self exploitation” incidents. “Self exploitation” is when a child voluntarily posts photos or videos of themselves, which could be used by an adult for a sexual or exploitative purpose. In these cases, investigators identify and locate the child and provide awareness and education to the parent or caregiver.

Any family looking for advice and support for online safety is encouraged to visit the Canadian Centre for Child Protection website for comprehensive resources, as well as information about, an online reporting tool for incidents of online child exploitation.

As was the case before the pandemic, investigative resources continue to virtually patrol the online environment for the distribution of child sexual abuse material. While more people working from home and following self-isolation measures means more online activity, the public can be reassured there has been no change to the Service’s ability and commitment to identify, locate, and rescue victims of online child sexual abuse.

Q. I’m working from home and my company is using virtual meeting software to conduct business, is this secure?

The Toronto Police Service has noted an increase in occurrences involving the hijacking of virtual meeting spaces. These reports include meetings being interrupted by uninvited guests who share hate-related content or child sexual abuse material. Those organizing virtual meetings are strongly encouraged to keep the meeting details (such as any meeting ID or access number) private, and not share them publicly if at all possible. If shared publicly, organizers need to be aware meetings may be interrupted by the streaming of traumatic and/or illegal content.

Anyone who has been the victim of such an attack is encouraged to contact police at 416-808-2222, Crime Stoppers anonymously at 1-800-222-tips, or make a report through

To learn more, please watch the video below: