Training & Recruiting
Communications Operator Selection Process
Just 6 simple steps...
Successful applicants will be contacted and booked for PHASE ONE TESTING:
Phase One Tests
Phase One is conducted in a classroom style format and may consist of:
Phase Two Tests
Phase Two testing consists of two levels - Typing, Vision & Hearing and the Prefex Test. Applicants must be successful in each level of testing to proceed to the interview phase;
The interview will consist of a series of situational, job awareness and behavioural event style questions. The duration of the interview will be approximately 2 hours.
What is a Behavioural Event Interview?
The premise behind a behavioural event interview is that "an individuals past behaviour is the best indicator of their future behaviour" in similar circumstances. Applicants will be required to respond to questions based on life experiences.
Four competencies have been identified for the position of Communications Operator. One question will be asked per competency. Each candidate will be asked to describe a specific past experience that they were involved in that will demonstrate the particular competency. The experience described by the candidate should be work, school or volunteer work related and have occurred within the last 5 years.
The following four (4) competencies will be rated during the job interview. A definition for each competency has been provided to assist you.
ANALYTICAL THINKING: Demonstrates logical cause and effect thinking; systematically identifies patterns or connections between situations, person or events; identifies key elements in complex situations.
COMMUNICATION: Communicates in a manner that demonstrates understanding and responsiveness to others' concerns, motivation, feelings and behaviors; demonstrates verbal and written communication skills needed to express self and present information clearly and accurately.
LISTENING, UNDERSTANDING & RESPONDING: The ability to accurately listen, understand and respond appropriately and effectively when interacting with individuals and groups.
TEAMWORK: Team player means having a personal commitment to the teamwork concept. It includes working well with all people, willingness to share praise and blame, maintaining a flexible attitude, contributing positively to the operation and goals of a team, and good interpersonal skills. Teamwork also includes the ability to co-ordinate activities across various teams in order to promote effectiveness.