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Communications Services
Training & Recruiting
Requirements for a Communications Operator
- Successful completion of Grade 12 education or an approved equivalent.
- Must be at least 18 years of age and legally eligible to work in Canada.
- Must not have been convicted of a criminal offence for which a pardon has not been granted.
- Must not have any charges pending before the courts.
- Must be of good moral character.
- Must be a Canadian citizen or landed immigrant.
- 20/20 vision, (corrected or uncorrected) with normal close vision, colour vision, distance vision, peripheral vision, depth perception and the ability to adjust focus is essential.
- The ability to hear and readily relay information accurately, while operating various methods of communication equipment (Computer Aided Dispatch, portable radios, telephones).
- Applicants must successfully complete a variety of tests which may consist of typing (40 w.p.m.), memory retention, vocabulary, console simulator, vision and hearing tests will be conducted.
- Must have experience with microcomputers.
- Must have well-developed communication skills and be able to perform well in stressful situations.
- The following competencies will be assessed during a Behavioural Event Interview: Analytical Thinking, Communication skills, Listening, Understanding, Responding and Teamwork.
- Completion of a recognized Public Safety Communication Course would be considered an asset.
- Experience in a customer service environment.
Requirements for a Communications Operator
Applicants educated in the City of Toronto can obtain a certified copy of their Secondary School Transcripts by contacting the Toronto District School Board (TDSB):
TDSB Central Transcript Office
140 Borough Drive, Level 3
Scarborough, ON M1P 4N6
Fax Number: 416-396-6713
Foreign Educational Document Assessment
Requirements if educated outside the Province or Country:
- If you received your high school and/or college education in a province other than Ontario, or
- If you received your high school, college and/or university education in a country other than Canada.
You MUST receive educational equivalency and this documentation MUST be presented upon request.
The following is a list of private agencies that provide foreign document assessments for a fee:
Applicants educated in or outside the Province of Ontario can obtain equivalency assessments by requesting an application from:
International Credential Assessment Services of Canada (ICAS)
147 Wyndham Street North, Suite 409
Guelph, ON N1H 4E9
Toll-free Phone #: 1-800-321-6021
Tel: 519-763-7282
Fax: 519-763-6964
E-mail: info@icascanada.ca
Foreign credentials only:
World Education Services - Canada (WES Canada)
45 Charles Street East, Suite 700
Toronto, ON M4Y 1S2
Tel: 416-972-0070
Fax: 416-972-9004
Toll-free: 866-343-0070
E-mail: canada@wes.org
Post-secondary foreign credentials and Provincial secondary school credentials:
Comparative Education Service
University of Toronto
315 Bloor Street West
Toronto, ON M5S 1A3
Tel: 416-978-2190
Fax:: 416-978-7022
Applicants who did not complete their high school education can obtain information about the High School Equivalency Diploma Assessment/Ontario Secondary School Diploma by contacting:
Independent Learning Centre
2180 Yonge Street, 7th Floor
Toronto, Ontario
Tel: 416-484-2704
E-mail: ilc@tvontario.org
Teaching Credentials Evaluation
Ontario College of Teachers
121 Bloor Street East, 6th floor
Toronto, ON M4W 3M5
Tel: 416-961-8800
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