• providing this Police Service with continued support in the areas of managing its communications systems

Accordingly, in addition to compliance with the Police Services Act of Ontario and the Toronto Police Service Rules, Directives, and Policies, Communications Services, under the direction of the Staff Superintendent of Operational Services, is responsible for:

• operating and managing the communications systems within the Services;
• working with internal and external units, agencies and groups, including other police and emergency service providers, to deliver communication systems;
• providing support to the Communications Centre, the Duty Operations Centre and the Field in areas of voice radio, computer-aided dispatch, telephone user services, training and development, policies, procedures, systems analysis, and enhanced 9-1-1 facilities;
• administer the Service's False Alarm and Cost Recovery Programs;
• performing such duties as may be directed by the Chief of Police and/or the Deputy Chief of Police, Specialized Operations Command.