In light of the extremely large amount of inquiries received as a result of the COVID-19 pandemic, please expect longer than usual delays in responding to emails regarding the Police Reference Check Program.
Due to the COVID-19 pandemic and all of our pick-up locations presently being closed to the public, all Police Reference Check results awaiting pick-up will be mailed out to the applicants for expediency purposes. Until further notice, new online applicants for police reference checks will also be mailed their results.
We thank you for your patience and understanding during these difficult times.
For latest changes to police service delivery, please visit our COVID-19 page
Specific questions related to the Background Checks have been answered below in the FAQ.
If you have already submitted your request for a background check, please note that we are processing applications for:
COVID-19 related Frequently Asked Questions
Q: How can I request a Criminal Record Check (Level 1) or Criminal Record and Judicial Matters Check (Level 2) while you are closed?
A: If you have access to a computer, a valid email address and a Credit Card, you can make a request for these 2 types of checks from our website here, please select Level 1 or Level 2 in the menu above.
Q: Can I come into TPS Headquarters (HQ) to apply for an Expedited Vulnerable Sector Check (Level 3)?
A: No. Expedited Vulnerable Sector Checks (VSS) have been suspended until further notice.
Q: Can I submit a VSS through the mail?
A: Yes. The Police Reference Check Program will still receive applications submitted through the mail. You may wish to view our Vulnerable Sector Screening Process page to see what is required to submit your application to avoid processing delays.
Q: I have ordered something previously that was to be picked up at HQ after March 18th. Will I still be able to retrieve it?
A: Certain items previously arranged for pick-up at HQ may not available until further notice.
If you attended our office to apply for an expedited VSS prior to or on March 18, 2020, your document has been mailed to you. You will not be able to pick-up this document.
If you applied for a Criminal Record Check, or Criminal Record and Judicial Matters Check online, your document will be mailed to you.
Q: How do I contact the Police Reference Check Program for any questions/concerns?
A: Please ensure that you read the information available on our website regarding the Police Reference Check Program in its entirety before contacting us, as most questions/concerns can be answered by doing so. However, should you still need to contact us, you may do so by following this link.